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Customer reviews of Williams Motor Company Ltd

At Williams Motor Company Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Williams Motor Company Ltd

Williams Motor Company Ltd

Based on 70 customer reviews

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  • 5

    Not good a communicating

    By Darren C on 20 December 2018 | Purchase not verified

    so i bought a Skoda Fabia 3 months ago and from day 1 had nothing but trouble for a start when i got home i phoned them saying the rear bearings are faulty and the is an error light on the dash they told me to bring it back they give me a small courtesy car week later i got a phone call saying it was fixed and it wasn't the bearings it was a wheel out of balance got on motorway and same problem took it my local garage and he said its the bearings had them fixed and cost me £200 he all so said you need a rear disc brake about 2 weeks ago my nearside indicators stopped working my local garage said its the Onboard Control unit and just last week i had 4 warning light ABS, Tracktion Control and the tire light plus the service light is on even though it should have had a services I've emailed them on their site and not had 1 reply i told them i prefer emails because i work long hours and i can't hear much so in 3 months i will have paid £350 plus have the MOT next month

    Reply from Williams Motor Company Ltd on 23/12/18

    Hi there sorry about this situation we have asked you to return the vehicle to us so we can carry out our warranty supplied at our expense at our local garage but you have refused this please call the office if we can help further thanks

  • 5


    By SCOTT D on 12 September 2018 | Purchase not verified


  • 5

    Not a good experience, I would not recommend

    By Lee T on 09 August 2018 | Purchase not verified

    Bought a Mini Cooper s. The transaction seemed to go ok, no issues with taking your money. After, sales support is absolute none existent they dont want to know. They sold my part exchange car to another person a staff member and did not switch over the car details into the new owners name, meaning they could ride around in a car in my name whilst getting free tax for months. I only figured it out when I called the dvla for my refund, plus just got a speeding ticket too curtsey of the new owner. When I call the dealer I don't get an answer. When I reported my aircon wasn't working it took 2 weeks to get an answer on if they would fix it and around 6 attempts to get the go ahead (they did agree to reimburse the aircon eventually)) now have a problem with my turbo and injector coils. I dropped them a message and just get ingnored. Avoid if you know whats good for you, send off any paperwork yourself, check what they are writing on your receipt. Not to be trusted in the slightest.

    Reply from Williams Motor Company Ltd on 10/08/18

    Hi there Sorry for your service you have received which is completely out of the ordinary as we always change log books over with the customer we do not how this has slipped by us..... And regarding the air con it must of been low on gas and we rectified the problem....And reference the other problem we have not received a email or phone call regarding this which is rather annoying and we try too help our customers too the best of our abilities.... If you would like too discuss further please call the office as strive too only get 5 star reviews please see the other reviews Many thnks

  • 5


    By Jeffrey B on 14 July 2018 | Purchase not verified

    Bought a 2003 Jaguar the car developed a fault the same day, I had it booked in at a main jaguar dealer for servicing as it states on their INVOCIE you must service the car within 7 days! The dealer told me there was a major oil leak resulting in 4 hours + labour along with a huge ABS problem where wheel speed sensors and half shafts would need replacing. A bill for over £2,500!!! Yes! The car WOULD NOT pass an MOT and now has an engine warning light on and it will not go over 30MPH complete unroadworthy and faulty not fit for purpose. Challenged the owner and his sales person who just laughed at us. Totally unprofessional!Consumer right act 2015 entitles me to a refund within 30 days, NO refund! My number has been blocked and the dealer refuses to talk to us or respond to us.

    Reply from Williams Motor Company Ltd on 20/07/18

    Hi sorry for your issues you have had …. W e have spoken too you regarding these issues and asked you too return the vehicle too us so we can rectify for your at our expense of our warranty we supply with these vehicles....And regarding the blocking of the number you cant block numbers on landlines so we find this very hard too believe....We sell over 400 cars a year and only have good reviews left so we re very disappointed in a company we have had this negative review but we are wanting and willing too put this fault right from the out set.... Many thanks

  • 5

    Pleased I found a gem

    By Dave B on 22 March 2018 | Purchase not verified

    Drove past there lot many times and always slowed down to look at there stock.Saw a beauty of a BMW and called in to check it out. The staff couldn’t be more helpful and handed me the keys. After inspection I went for a test drive and was smitten. I got a good price on my part exchange so I put a deposit down. Had a call a few days later and told me when I could collect my new ride. Will and the team more than met my expectations and could not help me enough. Would I use them again? Can 100% say I will yes.

  • 5

    Very happy highly recommend

    By Jane J on 20 March 2018 | Purchase not verified

    Got a great deal on my new car all the staff were helpful and even had a good price on my part exchange would recommend and will use again many thanks

  • 5

    One word outstanding

    By Dominique W on 23 January 2018 | Purchase not verified

    1st class sales and service from the sales team helped me find the perfect car just in time for my 1st born can’t say any more then thanks you from us

  • 5

    A very satisfied customer

    By Richard B on 15 September 2017 | Purchase not verified

    I have just bought a Jaguar XF from this company and am pleased to say that I found both the owner and staff to be very helpful land patient, and the vehicle was exactly as advertised. I would be happy to buy again from them and would recommend even to friends and family

  • 5

    Great Stock and 5-Star Service

    By Chris K on 21 August 2017 | Purchase not verified

    Excellent service making the exchange of vehicles simple and straightforward. The offer for my car was just where I wanted it and the balance was quickly and easily financed getting the payments and loan term just right for my budget and with no fuss at all. The new car was presented at pick-up in immaculate condition. The car of my dreams wasn't all plain sailing; a driver door lock fault presented itself. A call to Will took moments to arrange for the problem to be fixed under the free 3 month warranty and the problem was corrected in an hour at the time arranged - excellent service. Would I recommend this dealer? You bet I would! Great stock and 5-star service to match, thanks.

  • 5

    Fabulous service!! Thanks guys!!

    By Zoe B on 20 June 2017 | Purchase not verified

    So happy with my new car! Absolutely LOVE it!! Thanks guys!! Highly recommend them

    Reply from Williams Motor Company Ltd on 21/07/17

    Many thanks glad your pleased with the car hope too see you in the future

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Williams Motor Company Ltd

01270 397939

Opening times

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:30 - 16:30
Sunday 10:30 - 16:00

Williams Motor Company Ltd