Customer reviews of Williams Motor Company Ltd
At Williams Motor Company Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Williams Motor Company Ltd
Based on 70 customer reviews
Not good a communicating
By Darren C on 20 December 2018 | Purchase not verified
so i bought a Skoda Fabia 3 months ago and from day 1 had nothing but trouble for a start when i got home i phoned them saying the rear bearings are faulty and the is an error light on the dash they told me to bring it back they give me a small courtesy car week later i got a phone call saying it was fixed and it wasn't the bearings it was a wheel out of balance got on motorway and same problem took it my local garage and he said its the bearings had them fixed and cost me £200 he all so said you need a rear disc brake about 2 weeks ago my nearside indicators stopped working my local garage said its the Onboard Control unit and just last week i had 4 warning light ABS, Tracktion Control and the tire light plus the service light is on even though it should have had a services I've emailed them on their site and not had 1 reply i told them i prefer emails because i work long hours and i can't hear much so in 3 months i will have paid £350 plus have the MOT next month
By SCOTT D on 12 September 2018 | Purchase not verified
FOUND MY CAR AT WILLIAMS MOTOR COMPANY GREAT SERVICE GREAT STAFF I WILL BE BACK FOR MY NEXT CAR A*******************
Not a good experience, I would not recommend
By Lee T on 09 August 2018 | Purchase not verified
Bought a Mini Cooper s. The transaction seemed to go ok, no issues with taking your money. After, sales support is absolute none existent they dont want to know. They sold my part exchange car to another person a staff member and did not switch over the car details into the new owners name, meaning they could ride around in a car in my name whilst getting free tax for months. I only figured it out when I called the dvla for my refund, plus just got a speeding ticket too curtsey of the new owner. When I call the dealer I don't get an answer. When I reported my aircon wasn't working it took 2 weeks to get an answer on if they would fix it and around 6 attempts to get the go ahead (they did agree to reimburse the aircon eventually)) now have a problem with my turbo and injector coils. I dropped them a message and just get ingnored. Avoid if you know whats good for you, send off any paperwork yourself, check what they are writing on your receipt. Not to be trusted in the slightest.
By Jeffrey B on 14 July 2018 | Purchase not verified
Bought a 2003 Jaguar the car developed a fault the same day, I had it booked in at a main jaguar dealer for servicing as it states on their INVOCIE you must service the car within 7 days! The dealer told me there was a major oil leak resulting in 4 hours + labour along with a huge ABS problem where wheel speed sensors and half shafts would need replacing. A bill for over £2,500!!! Yes! The car WOULD NOT pass an MOT and now has an engine warning light on and it will not go over 30MPH complete unroadworthy and faulty not fit for purpose. Challenged the owner and his sales person who just laughed at us. Totally unprofessional!Consumer right act 2015 entitles me to a refund within 30 days, NO refund! My number has been blocked and the dealer refuses to talk to us or respond to us.
Pleased I found a gem
By Dave B on 22 March 2018 | Purchase not verified
Drove past there lot many times and always slowed down to look at there stock.Saw a beauty of a BMW and called in to check it out. The staff couldn’t be more helpful and handed me the keys. After inspection I went for a test drive and was smitten. I got a good price on my part exchange so I put a deposit down. Had a call a few days later and told me when I could collect my new ride. Will and the team more than met my expectations and could not help me enough. Would I use them again? Can 100% say I will yes.
Very happy highly recommend
By Jane J on 20 March 2018 | Purchase not verified
Got a great deal on my new car all the staff were helpful and even had a good price on my part exchange would recommend and will use again many thanks
One word outstanding
By Dominique W on 23 January 2018 | Purchase not verified
1st class sales and service from the sales team helped me find the perfect car just in time for my 1st born can’t say any more then thanks you from us
A very satisfied customer
By Richard B on 15 September 2017 | Purchase not verified
I have just bought a Jaguar XF from this company and am pleased to say that I found both the owner and staff to be very helpful land patient, and the vehicle was exactly as advertised. I would be happy to buy again from them and would recommend even to friends and family
Great Stock and 5-Star Service
By Chris K on 21 August 2017 | Purchase not verified
Excellent service making the exchange of vehicles simple and straightforward. The offer for my car was just where I wanted it and the balance was quickly and easily financed getting the payments and loan term just right for my budget and with no fuss at all. The new car was presented at pick-up in immaculate condition. The car of my dreams wasn't all plain sailing; a driver door lock fault presented itself. A call to Will took moments to arrange for the problem to be fixed under the free 3 month warranty and the problem was corrected in an hour at the time arranged - excellent service. Would I recommend this dealer? You bet I would! Great stock and 5-star service to match, thanks.
Fabulous service!! Thanks guys!!
By Zoe B on 20 June 2017 | Purchase not verified
So happy with my new car! Absolutely LOVE it!! Thanks guys!! Highly recommend them
Williams Motor Company Ltd
- 01270 397939
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:30 - 16:30|
|Sunday||10:30 - 16:00|
Alternative times available by appointment.